Statement About Huawei Tips and Privacy

Last updated: September 25, 2022

Huawei Tips is an app provided by Huawei Device Co., Ltd. (hereinafter referred to as "Huawei", "we", "us", or "our") that introduces the highlight features of Huawei products and provides you with a usage guide. Huawei takes your personal information and privacy seriously, and is committed to taking appropriate security measures to protect your personal information in accordance with relevant laws and established industry security standards.

Version Change Description

Please carefully read the changes made to the Privacy Statement:

Added the Report content service as required by applicable laws and regulations.

Important Notes

After you log in to your HUAWEI ID and enable HUAWEI Assistant, we will provide you with guides on how to use the devices linked with your HUAWEI ID.

We will push introductions to the feature highlights introductions of the system and device to you, and provide you with device operation guidance services.

When your device is charged and connected to a WLAN, the app will update tips on the backend over WLAN, and new content will be indicated through the number displayed on the app icon.

You can add service cards to the home screen to learn about the highlights of your products conveniently. The app will perform online content update on the backend and dynamically refresh the card content. The backend updates will only be performed over WLAN.

1 How We Collect and Use Your Personal Information

We will provide you with the services described below through Tips. To fulfill our contractual obligations, we will process information required for providing the services as described below when you use them. If you do not provide the related information, your use of the services in this app will be affected.

1.1 My devices

We provide you with the introduction to all-scenario devices through the cross-device information management feature of HUAWEI Assistant. For details about the collection and use of the related information, please refer to the Statement About HUAWEI Assistant and Privacy.

1.2 Account login

After logging in to your HUAWEI ID, we will obtain your nickname and profile picture to display them in the app.

1.3 Feature notifications

The Tips feature notifications service sends you push notifications about features of your system and device. The notification pushing capability is provided by the HUAWEI Push SDK.

If you do not need the service, you can disable it by going to Tips > Me > Settings > Notifications.

1.4 Report content

You can report concerns using the Report content feature. When you use the reporting service, we will collect your HUAWEI ID information, device identifier, device model, operating system, system settings, app name, browsing records, and data you actively upload (report content, supporting materials, email address, or mobile number), so that we can receive and handle your report. If you do not provide the relevant information, we may not be able to perform the reporting service or get back to you with the handling result.

2 Required Permissions

Media and files (or Storage): You can choose to grant this permission when you need to add images or videos on your device as supporting materials. If you do not need such services, you can revoke this permission at any time. Your use of other services will not be affected.

You can manage the permissions for this app from system Settings.

3 Protection of Minors

We attach great importance to the protection of minors' personal information. Huawei will strictly comply with national laws and regulations and thereby provide protection for minors when they use the services. If you are a minor, your parents or legal guardians must agree to your use of this app, and agree to the applicable terms and conditions. Parents or legal guardians should also take appropriate precautions to protect minors, including monitoring their use of this app.

In particular, if you are a child (a minor under the age of 14), please make sure to notify your parents or legal guardians about carefully reading with you this Statement and the Huawei Consumer Business Statement About Children's Privacy Protection(https://consumer.huawei.com/minisite/legal/childprivacy/statement.htm?code=CN&language=en-US) specifically formulated by us before you use our services, and use our services or provide information to us with the consent and guidance of your parents or legal guardians. If you are a parent or legal guardian, please ensure that the child under your guardianship uses our services and provides us with information with your consent or guidance.

4 Third-Party SDKs

To provide you with certain services, such as Tips feature notifications, we have integrated software development kits (hereinafter referred to as "SDKs") or other similar programs of our partners. For details, please refer to the Third-Party SDK List(https://privacy.consumer.huawei.com/legal/tips/privacy-statement.htm?code=CN&language=en-US&branchid=1&contenttag=3rdsdk&version=20220925).

5 Managing Your Personal Information

To stop the Services from collecting your data, go to Tips > Me > Settings > Disable service.

If you have any further requests, questions, comments, or suggestions regarding your rights as a data subject, please contact us using the contact information provided under the "Contacting Us" section of this Statement.

6 Information Storage Location and Retention Period

The aforementioned information will be sent to and stored on servers in the People's Republic of China.

We will retain your personal information for the period necessary to fulfill the purposes described in this Statement, and delete or anonymize your personal information beyond the time set out below, except as otherwise required by applicable laws and regulations.

Information collected by the feature notifications service will be retained for seven (7) days and then deleted. Information collected based on the Report content service will be retained for two (2) years or deleted after your HUAWEI ID is deleted.

In the event that we discontinue our products or services, we will notify you in the form of a push notification, announcement, or by other means, and delete or anonymize your personal information within a reasonable period of time.

7 Contacting Us

We have a dedicated department and personnel for personal information protection. You can contact us by visiting the Privacy Questions(http://consumer.huawei.com/en/legal/privacy-questions/) page. We will reply as soon as possible.

If you are not satisfied with the response you receive, especially if you feel that our processing or handling of your personal information has violated or infringed on your legal rights and/or interests, you may seek external resolution, whether by filing a lawsuit with the people's court in the relevant jurisdiction, submitting a complaint to the industry self-regulation association or relevant government regulatory agencies, or by other means. You may also consult us regarding the available channels for voicing your complaint.

Huawei's collection and use of your personal information is governed by our privacy policy. For more information, please refer to the Huawei Consumer Business Privacy Statement(https://consumer.huawei.com/minisite/legal/privacy/statement.htm?code=CN&language=en-US).

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